FQAs
- Where are your products made?
- All of our collars, leashes and accessories are made in Los Angeles, CA.
- How long will it take to receive my order?
- Production times vary depending on the type of items ordered.
- Each item will have its production time stated on the bottom of its product listing.
- If you order more than one item, your order will be held until all items are finished.
- We do offer rush service for those of you who need their orders sooner.
- Do you offer a repair service?
- Unfortunately, no we don’t at Pet Pro Accessories. However, you can go to your local fabric shops for potential repairs if they offer the service.
- How long should I expect my collar to last?
- A dog collar is a lot like a pair of shoes, and you should expect it to age accordingly. You wouldn’t expect to wear a single pair of shoes every single day throughout your entire lifetime, and the same goes for your dog’s collar.
- More active dogs and those who wear their collars 24-7 will wear out their collars sooner than less active dogs will. Dogs who are bathed infrequently will also wear out their collars sooner (dirt and dander has a habit of working its way into the leather and degrading the fibers over time).
- We find that most of our collars last anywhere from 3 to 5 years, depending on the lifestyle of the dog. Of course, we have lots of customers whose collars last much longer than this, but it’s a good general guideline to go by.
- What is your return/exchange policy?
- Refer to the return/exchange policy at the top of Pet Pro Accessories’s website.